Site technical support

Professional technical support of the site allows you to ensure stable operation from the moment of development and in the future. We offer technical support services for sites of any complexity: from projects with basic administration systems (WordPress, Joomla, Drupal, Bitrix, ModX, DLE) to projects with a unique code. Before starting technical support for sites developed by another company, our specialists conduct technical and SEO audits to determine the performance of all modules, layout, etc.

Site technical support

Tariff Test

  • Answering inquiries during business hours: Mon.-Fri. 09:00-18:00
  • Guaranteed restoration of the site in case of termination of its performance within 24 hours
  • Personal manager
  • Expert advice on working with the site administration system
  • Drawing up technical specifications for website improvements

Tariff Start

  • Answering inquiries during business hours: Mon.-Fri. 09:00-18:00
  • Guaranteed restoration of the site in case of termination of its performance within 18 hours
  • Personal manager
  • Expert advice on working with the site administration system
  • Drawing up technical specifications for website improvements
  • Drawing up a technical task for troubleshooting
  • Monthly site monitoring and reporting
  • Control over timely payment for hosting and domain name
  • Monthly site check for viruses
  • Changing site passwords (CMS, ftp, etc.)
  • Site backup (backup):
  • 1 time per month
  • Restoring the site's performance through backup
  • Internet marketing consultation
  • Website transfer to our hosting
Site technical support
Site technical support

Tariff Business

  • Answering inquiries during business hours: Mon.-Fri. 09:00-18:00
  • Guaranteed restoration of the site in case of termination of its performance within 12 hours
  • Personal manager
  • Expert advice on working with the site administration system
  • Drawing up technical specifications for website improvements
  • Drawing up a technical task for troubleshooting
  • Monthly site monitoring and reporting
  • Control over timely payment for hosting and domain name
  • Monthly site check for viruses
  • Changing site passwords (CMS, ftp, etc.)
  • Site backup (Backup):
  • 1 time per month
  • Restoring the site's performance through backup
  • CMS version update
  • Tracking and updating plugins, modules, widgets, etc. to the latest version
  • Training to work with the management system and advice on issues related to the operation of the site; 1 hour per week
  • Correction of technical malfunctions of the site: up to 2 hours of programmer's work
  • Adding content to the site (texts, photos): 1 news (material) per week or filling out product cards up to 10 pcs. in Week
  • Writing up to 4,000 characters (without spaces) of unique text
  • Internet marketing consultation
  • Website transfer to our hosting

Tariff VIP

  • Answering inquiries during business hours: Mon.-Sun. 06:00-00:00
  • Guaranteed restoration of the site in case of termination of its performance within 8 hours
  • Personal manager
  • Expert advice on working with the site administration system
  • Drawing up technical specifications for website improvements
  • Drawing up a technical task for troubleshooting
  • Monthly site monitoring and reporting
  • Control over timely payment for hosting and domain name
  • Monthly site check for viruses
  • Changing site passwords (CMS, ftp, etc.)
  • Site backup (Backup):
  • 2 times a month
  • Restoring the site's performance through backup
  • CMS version update
  • Tracking and updating plugins, modules, widgets, etc. to the latest version
  • Training to work with the management system and advice on issues related to the operation of the site; 1 hour per week
  • Correction of technical malfunctions of the site: up to 2 hours of programmer's work
  • Adding content to the site (texts, photos): 1 news (material) per week or filling out product cards up to 20 pcs. in Week
  • Writing up to 6,000 characters (no spaces) of unique text
  • Monthly report on the main indicators of site analytics (attendance, bounce rate, conversions from PS, etc.) and SEO indicators
  • Internet marketing consultation
  • Website transfer to our hosting
Site technical support

We also want to draw your attention to the fact that the cost of performing similar work will be significantly lower if you conclude a contract for the maintenance of your website. When ordering technical support from Tanix Group, you can be sure of the stable operation of your site!